Rakuten Travel Privacy Policy

Article 1
Personal data (your contact details and information of reservation and payment) will be used and retained for the following purposes:
  1. your reservation, which is necessary for Rakuten's and the hotel's performance of a contract; and
  2. improvement of our services and fraud prevention, which are necessary for Rakuten's legitimate interests.
Your personal data Rakuten holds will be retained for 10 years after your reservation has been completed.
Rakuten, Inc. will respond to your requests which the applicable laws grant to you the right to make,
including objecting to processings of personal data in the way.
Customer Service (Call Center)
Business Hours: 9:00 to 19:00 (Japan Standard Time)
Rakuten, as a data controller, always adhere to our Binding Corporate Rules (BCRs) for processings and transfers of personal data and you can lodge a complaint to the Global Privacy Manager of Rakuten or a data protection authority in accordance with Rakuten’s BCRs (https://corp.rakuten.co.jp/privacy/en/bcr.html).
Established Day: May/25/2018